“You cannot manage what you cannot measure”
A new Holistic customer services approach to business with the Millennial generation aged 20 to 50.
The Smartphone connected to a PWA offers an holistic solution and allows any organisation to manage their incoming Smartphone data professionally.
“With the CRM detailed to manage all scenarios it becomes an extraordinarily valuable repository for customer service”
The functionality is included in your Maltix PWA hosting package whether you see the value or not.
It’s there waiting for you to grow into it.
And we have an all inclusive long term advisory strategy for you.
We share industry specific best practice.
This schematic is a concise overview of all the possibilities from within your Progressive Web APP.
These are the components you can utilise to sequest and augment voluntary change in your business for customer service and profit.
Managing the touch points of your organisation on your clients Smartphone.
What is a touch point ?
“Any encounter where customers and business engage to exchange information, provide service, or handle transactions“
Touch points are complex especially when you include the needs of the Millennial.
They expect you to handle EVERY touch point for their business in just one place.
Maltix builds your business touch points into your PWA.
We have a Free on-boarding process
Touch-points manage your clients needs and resolve potential customer service issues before they even start.
Customer Service on the Smartphone.
What customer service are the millennial’s looking for on their device ?
Opportunity to share on social media.
Added micro and macro value and reward, deals and promotions.
Immediacy with all your touch points.
Instant previous correspondence retrieval.
Ability to access your information off line.
A to Z completion of the sale on the Smartphone, including Telephony, CHAT, Form page, Bank, Documents signature, Delivery.
Millennial’s rely on the surety that all previous correspondence is remembered by you.
Your Customers and pre-customers are judging your competence.
This is the new Pantheon of business for the Millennial, you are being arbitrarily judged on customer service and your ability to manage their DATA from day one to completion.