This morning at some unearthly hour I had a crisis telephone call from a very well known retailer on Malta.
I met the Director of the Company on the Ferry years ago, we discussed change and implementing new technology which she never authorised or discussed with me ever again.
In fact she stood me up on 2 meetings.
So somehow today its my fault for not taking executive decisions in somebody elses company 3 years ago !
“The server has disconnected and all the book keeping has been lost, two people working flat out since November, I was informed, what a waste of money”
This is a Company with a so called techie on the pay roll
Some observations from 3 years ago
They use 8 different bank accounts and manually reconciled tills from the 90s
Pay suppliers with post dated cheques.
6 staff members in a poorly lit office with paper everywhere in a grotty office with a high staff turnover.
I remember specifically saying to her, get rid of your email servers, use the cloud.
Remove the servers in your building completely and use the cloud
Centralise all your data onto a CRM and take control of your sales team, pipeline business and customer service.
Start collecting email and telephone numbers so you can set up an online store in the cloud
integrate a cloud based newsletter system to contact your clients with deals etc
Throw away the tills, buy ipads and install a cloud based epos system and integrate with retail apps.
Connect that to a cloud based accountancy system that controls your payroll
Move to integrated telephony and control your excessive billing
Get rid of your banking relationships completely and move to Revolut
And throw out those printers and fax machines
Fix the lighting and clean the windows!
She looked at me in horror, Now I’m looking at her in horror.