Driving down variable costs

Fixed and Variable costs

Are workers being laid off because of the cost of operating old technology ?

The components of Cloud technology that BENEFIT your business.

It obvious when a certain type of business lay off staff, restaurant closed no Chef required.

but the operating system of any small business may be too expensive to run contributing to a variable cost problem.

Focusing on cloud technology adoption hand in hand with your staff will drive down variable costs in the most dramatic fashion.

Some simple example are.

Manually inputting hours into payroll when it can be staff phone automated.

Back up and data recovery is automated in the cloud, no more panic attacks.

Free 24 hour technical support included in your rental costs.

Software backups are automated and built into rental costs so you never get a bill from nowhere from a software Co.

Pay as you go rental technology smoothing out cash flow and driving down variable costs

Permanent staff cost reduction by encouraging home working, as much as 30% !

Workflow and app sharing amongst staff increases efficiency and cuts down on errors whilst increasing customer satisfaction.

Removing the document mess of conflicting file content, formats and titles.

When your all files are stored centrally, dramatic cost and time savings automatically drive down variable costs.

Leap frog your competition through competitive advantage…. NOW is the time to puff out your chest and squash your competition.

Any paper process in your business should be viewed as an impenetrable piece of granite.

Remove paper, remove rock and the blood will flow inside your business.

DATA will flow seamlessly to cut costs and increase efficiency for your business survival.

Talk to Maltix.co.uk today via chat room or what’s app about the components of change within your business, talk to Maltix.co.uk straight off the website.

Reduce business telephony costs

circleloop

Remove the desktop Telephone forever.

All you need is a headset and your normal connectivity to free up your hands on any call.

Retain numbers or add numbers no problem.

Integrates with your CRM, every call can be recorded right next to the relevant client records.

Super cool quality with epic back office features, take a look.

An official Circle loop partner.

Drive down your variable costs….. switch to digital business telephony and start your revolution today with circleloop

circleloop

Powerful phone system features

Replace your existing business phone system with this modern alternative.

We are absolutely sure your present Telephone system has nowhere near the features on offer with Circleloop.

CircleLoop provides every feature in a simple self-service app interface. You have complete control of what your callers hear and where your calls route to, with intuitive and easy to configure menus, greetings and prompts, user, team and global phone number settings.

What’s more, anything you add or amend is instantly live with no hardware alterations or change requests required.

With call analytics and reporting on board, your team leaders and supervisors can monitor how well their teams are performing and listen back to call recordings for quality management and training purposes.

Integrate with your CRM and enhance reporting capabilities, helping to streamline your historical customer contact records.

With hundreds of potential integrations, CircleLoop helps your team redefine sales and service efficiency.

Connect it to tools like your CRM, helpdesk, accounting software and address book, and let CircleLoop identify the caller, and automatically log your calls & recordings.

CircleLoop includes over 60 smart self-service features that put you firmly in control of your phone system. From instantly configurable, multi-level IVR menus, call queuing and onboard call recording, to full control over things like operating hours and privacy settings,.

CircleLoop gives you everything you need! And because we don’t think you should have to pay extra for the things you need, all of these killer features are included as standard.

Shared contacts and shared numbers help your teams collaborate better and get more done, no matter where they’re working, whilst our suite of powerful integrations help to reduce the administrative burden of logging calls and notes. So your people can focus on delivering value and getting more done.

Measure your telephone sales campaign performance.

“Prior to CircleLoop, we used traditional handsets in the office, these came with their fair share of constraints.”

“CircleLoop has been a God send especially in 2020 when we have had to adapt to home working as a team. We simply need a headset and there’s no need to take handsets home to work from home effectively.”

Maltix.co.uk is an official partner of Circleloop, we will introduce you personally

let’s talk about the features that are certainly missing with your present provider.

Covid is changing Directors business mentality

Capsule CRM training from Maltix

Talking with a client last week really brought some strong feelings about how unfair it was to be the Director.

All the responsibility of staff fears and their job security plus financing a deep hole that the business may not survive from.

I have 2 ears and one mouth, but I did suggest that now is the time to implement some technology changes.

For example, the Company payroll spends a lot of money converting paper to digital.

This single example is full time work for two in-putters catching up on the last 2 years accounts on Sage.

I simply asked if he wanted to continue that particular payroll for the next 2 years accounts and beyond ?

That simple question sparked change in the Directors thinking , it was palpable.

Its a Directors responsibility to implement change, its not a negative change of thought its very positive.

That picture of realization is that Covid and all the staff problems that manifested, can be completely circumvented by the adoption of automated Cloud technology in the future.

We also discussed the impasse with suppliers who insist on paper based invoicing and traditional payment methods.

Again, 2 ears one mouth, it dawned on him that he has to dictate how HE does business with his suppliers, not the other way around.

My silence accelerated his thinking.

This was his parting self proclamation !

“If you want to do business with my Company in the future this is how we do it !”

Time needed: 1 day and 1 hour.

Make a decision

  1. Cloud technology is good for my long term business

    Will Nicholls

  2. Click the CHAT button on maltix or join me via the Whats app button

    Lets begin with a CRMCapsule CRM training from Maltix

  3. Click the CHAT button on maltix or join me via the Whats app button

    Then discuss joining everything up to drive down variable costsQR codes for property agents

Connect your shop to your clients phone with a PWA

Shop APP

A good example of a shop connected to an APP

Progressive Web APP

Connect your shop to your clients phone with a PWA

Click the phone

Email

Social media – not by you so much as your customers !

QR code

Initial SMS credit

Distribute SMS

Buy SMS credits

Push notifications – unlimited & automated, incl. rich media content

App analytics

User profiling

Member login

User chat

Buy your APP today, but lets start with a free on-boarding exercise

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The internet is not FREE nor ever has been.

How to grow your business in a down turn using APP technology.

Back in the 90’s we were involved in a new industry building websites.

With over 80 recruited Consultants in the UK and a website build centre in Canada and another one in the UK what could possibly go wrong ?

Two things really, internet speeds and PC speeds were hopeless and extraordinarily expensive and everything had to be built from scratch.

You wanted a chat room you build it, you want a shop, you built it

9/11 was the death knell for many a tech project.

What began to emerge in 2000 were website building templates you bought or rented and the linux community grew alongside tech share.

Word press is a shiny example of the combination of 2 open-source technologies

Its a super flexible content management system with over 60 million websites built using it.

So why does it cost money to build websites ? in a word labour.

These days instead of employing technical people, we now employ somebody who’s quite good at jigsaw puzzles with an ability to extract information from the contractor.

The other interesting aspect of the labour cost is the time required to research the exact piece of the so called free technology to complete the task.

Increasingly, every quality component in any website probably has a subscription cost.

No the internet is not free, its still labour intensive but a decent fully functioning PWA does not cost a fortune,not like the early days.

Google has smashed the pot with development code which allows us to build you a PWA, perfect fro the mobile phone for one tenth of the cost of an old APP or a website

Book an appointment

Have heard of APPS or PWA APPS ?

How to grow your business in a down turn using APP technology.

Have heard of APPS or PWA APPS ?

But can you see how to leap frog your competition ?

A business APP is a website for the Smart phone ,it can easily link to a shop or booking system on your website or in the cloud.

It can easily be linked to world leading staff management and individual staff access system with full client invoicing right there on the APP

And unlike a website it’s the perfect tool to distribute and share on social media.
Imagine your own APP but let’s imagine a hairdressers APP


Let’s say it’s a barbershop It’s a busy barbershop in town with loads of competition.
With analysis they actually offer 17 different services !

Each with an estimated completion time and cost.


And the barbershop is more than happy to switch to an online calendar, the phone ringing has already halved freeing up staff time.


When the phone does ring, the staff book it directly on the APP anyway, on their own phone.

You have heard of APPS or PWA APPS ?

They always ask every new client if they would use their Barbershop APP to save money.

They take the time to ensure the client has downloaded the APP, it takes 10 seconds.
Now clients book directly on their APP, it sits on their clients phone waiting to book their next appointment.

A big street window sign encourages new clients to download the APP for discount notifications.


Barbershop can now identify quiet spots on the calendar and promote deals through notifications.


Are you getting the picture ?


Does the barbershop example ring any bells ?

Integrated business Telephony what does that mean ?

Comms for the homeworker

Firstly it comes with a set price per number you choose £5 pay as you go or £15 unlimited outbound calls.

Its an APP that is always awake on your devices and has a professional back office like no other.

No set up costs no activation costs.

If you want numbers for different countries that’s easy, you ring Italy on your Italian number then phone the UK on your UK no and text the US on your US no.

That’s what you call professional

If you integrate with your CRM then every call is recorded and allocated to the person you called.

Oh yeah

So if you manage a team you really know what’s going on !

Maltix is an official Partner of Circleloop

Can a CRM really make that much difference in my business?

Capsule CRM training from Maltix

Good question, after all you have always done things the way you do, why change?

Firstly Client Relationship Management is something we all do isn’t it?

Larger business can afford a Relationship Manager or Client Account Executive, but your average mom and pop small business rely on their instincts, their memory and organised emails and phone address books right?

YEAH ! right

So lets say your a small business is up to 20 people is that you ?

I could say medium sized up to 100 people is that you ?

Lets use an example from the Maltix CRM today

Can a CRM really make that much difference in my business?

Actually we run 3 business from the same CRM but I immediately knew which business hat to put on.

Pam Schroeder phoned in, I knew it was Pam because the CRM told me and went straight to her record.

I knew immediately what we had spoken about before because every email, note and telephone call for the last 18 months is recorded right there in the CRM

Irrespective who she has spoken to in our organisation.

Out of 50 searchable tags on my system and 40 searchable records.

I knew Pam was interested in 2 particular products, so no beating about the bush, the system records everything.

I also knew she had received and read the latest newsletter, because the CRM and newsletter are joined up, the data flows between them seamlessly.

I knew she had not only read the newsletter but had opened the product video blog and watched it to the end.

Pam and I had Lots to talk about, she is very impressed with my memory (LOL)

She had pre-empted the reminder that I was going to phone her this week anyway, that’s the calendar reminder that integrates with our business g-mail inside our CRM.

So we spoke a bit on her needs she placed a small order and I added it to the order pipeline.

I can see whats coming in this month and anyway she is already added to my accountancy system so that is 100% automated, as is my bank account through the Maltix shop, vat sorted and everything.

The beautiful thing about all of this is that my telephony is integrated as well.

I can listen to all previous telephone correspondence to make sure I didn’t miss anything, not bad for £15 per month with Global coverage.

AND the killer is that my team can see what I allow them to see as well.

If Pam had phone in and the call was picked up by Andy in Scotland or Dorian in France, Pam would not have known anything different…. that’s astonishing isn’t it?

That’s customer care, client knowledge, succinct business recording, telephony, diary, notes, reminders, money pipeline, banking and accounts all 100% automated all in one secure place….. CRM

Now imagine your competition is this well organised and you ar not ?

Leapfrog your competition