Serve customers from the safety of their own home

appointed

Serve customers from the safety of their own home and as a result, they’re driving revenue via their online channels.

Discuss how Appointedd can work for you on a new Progressive Web APP built by Maltix.

A new website and APP all in one go !

Inclusive logic for the Smartphone user


Retail: how to make the most of virtual 

By Zoe Perl • 01/15/2021 appointedd blog

Appointedd is working with some of the world’s best retailers.

We have seen first hand  the impact that changing behaviours and shopping preferences have had since the world went into lockdown.

Half of your retail customers will never return to pre-pandemic shopping habits and as a result, we’ve closely collaborated with high-street and e-com retailers, ensuring they adapt (fast) to meet their consumers online. 

Appointedd’s virtual and online services are now used by three times as many retailers than at the start of 2020.

Virtual masterclasses and virtual events are taking the retail world by storm – since introducing a virtual offering powered by Appointedd.

luxury make-up retailer SpaceNK experienced a 360% increase in online enquiry.

Appointedd also powered virtual events with celebrity appearances that attracted more than 5000 retail customers

 And saw another retail client introduce virtual events which sold out four weeks in advance

As a retailer weathering 2021, here’s how (and why) you can make the most of virtual.

Enhance your in-store revenue via online channels

Appointedd powers online booking for Mamas & Papas and in the last year, we’ve helped them pivot from purely in-store experiences and events to 100% virtual

Mamas & Papas Retail Director, Marcus Appleton led his team through the transition at the beginning of the first UK lockdown:

“Having worked with Appointedd for two years, we knew that the Personal Shopping service they support is an absolute revenue driver for every single store. We knew we needed to enhance that revenue through our online channels, but we were delighted when our first virtual group event sold out in 15 minutes.”

To hear more from Marcus, and how Mamas & Papas enhanced their in-store revenue via online channels, register for our webinar below:

By drawing inspiration from real life and our retail clients, Appointedd has created a frictionless booking flow for both the customer and the business. Our retail widget:

  •  Adapts to the look and feel of each brand including font, colours, content and images 
  • Captures unlimited number of bookings (hello revenue) and enables you to run multiple appointments at once
  • Creates a unique Zoom link for every booking, which is automatically sent via confirmation and reminder emails
  • Generates a 100% conversion rate from booked appointment to paying customer

Appointedd also partners with other retail tech providers, and together, we’re taking virtual experiences to the next level!

SpaceNK’s CRM and Loyalty Manager, Hannah Templeman pivoted in-store services to not only meet local Covid-19 restrictions (stores closures) but to continue serving customers virtually: 

Appointedd’s retail widget has helped us to be flexible and to offer meaningful engagement with our customers.”

Drive more revenue while keeping your staff off furlough

Covid-19 has been one of the most disruptive events to impact the retail industry.

Not only have brick-and-mortar stores been forced to close, retail and wholesale staff were the worst hit in terms of furlough – claiming £3.3bn for 1.6m workers.

The retailers who’ve introduced virtual services via Appointedd have given their staff a job to do:

Serve customers from the safety of their own home and as a result, they’re driving revenue via their online channels.

One of our retail clients has seen a 92% surge in orders since using Appointedd’s online booking tools and is hiring 300 people to cope with the demand!

Whether your staff are working from home, your head office, or from a closed store, Appointedd empowers your staff to connect with your customers virtually.

From wherever they are and especially the Smartphone through a PWA

We’ve seen many different operational layouts as to how retailers are running their virtual appointments – whether it’s virtual personal shopping experiences, virtual make-up masterclasses, virtual showroom tours, or virtual VIP events – we’re happy to share more recommendations on this and how you can maximise return from your virtual services. 

It’s now or never

Having been here before, we know that it’s not the strongest that survives, it’s those most adaptable to change.

Appointedd is delighted to be working with some of the world’s best retailers to help them make the most of virtual services – we’d love to help you too!

Appointedd can help you kick off your virtual offering which includes:

  • Branded and bespoke retail widget creation
  • Unlimited bookings for virtual and click and collect services, at no extra cost 
  • One-off custom reporting, detailing further information on where your customers are booking from
  • Account set-up, configuration and training with our expert Account Management Team

For more information, book a call with one of our team here.


Discuss how Appointedd can work for you on a call with Maltix PWA

Appointedd is already included in the PWA hosting package

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The high street isn’t dead, it just needs a software update.

APPs on smartphone

As we close out the first month to what looks like will be another challenging year for the retail industry.

Here is a Blog from a Maltix APP in APP .

An APP that sits on your new PWA included in the Maltix hosting package.

Go-instore is a 4th party application in association with Appointedd

We are reviewing how we can encourage and enable retail businesses to level up their offerings and enhance customer experiences.

Appointedd’s own Leah Hutcheon sat down (virtually of course) with the Retail Director for Mamas & Papas, Marcus Appleton and Go-Instore’s Global Vice President of Sales & Marketing, Roger Sowerbutts, to discuss the changing landscape of retail and what opportunities are available.

So let’s review some of the key points discussed.

Appointedd virtual appointment services on your Maltix built PWA
Virtual appointment services

Necessity

Necessity has definitely been established, we’re nearly a year into a pandemic with fluctuating levels of restrictions – locally and globally.

Flexible digital solutions are stepping up to the plate. 

Go-Instore found client usage of their virtual retail experience service grew dramatically following lock-down measures.

With a modest number of 15-20 sales associates per brand using the service for their customers pre-lockdown growing to an excess of 2500 per brand.

It’s evident that your retail business needs to be ready to adapt. 

There’s also the impact on consumer behaviour to consider.

At Appointedd it’s our business to understand changes in consumer habits in order for us to deliver our scheduling and engagement solutions effectively.

We recently posted about a survey we conducted to establish consumer perception on in-store shopping habits.

As of December 2020, a staggering 46.7% of shoppers are unlikely to return to their previous levels of in-store shopping. 

In light of this, are you going to create and deliver the same shopping experience for your customer? 

It’s clear that there is an absolute need for virtual services and experiences for retail businesses.

Pandemic and the continuing ripple effect this will have on the retail industry.

But appointment booking and virtual retail experiences aren’t brand new concepts, in fact Appointedd celebrated its 10th birthday this month!

This milestone is absolutely testament to the need for, and  longevity of virtual and digital solutions.

Opportunity

Where there’s a will there’s a way.

Supply and demand.

Whatever you want to call it, when your customer has a need to fulfil, you have an opportunity to deliver and grow. 

Mamas & Papas, a client of both Appointedd and Go-Instore, is a great example of this.

Having integrated virtual solutions prior to lockdown, Marcus Appleton acknowledges the opportunities that are there for retailers to “embrace digital engagement from a brand perspective, customer experience perspective focusing on operational and commercial”

Mamas and Papas Website with Appointedd Online Booking System on the Maltix built PWA

How can you level up your retail experiences?

  • Create immersive experiences. Online video experiences are a great way to create a more human, immersive experience for your customer to still get a sense of your brand without physically being in a store.
  • Increase customer engagement. Appointment booking for virtual consultations will capture your online customers at the height of interest. Online events and employing brand ambassadors will also engage your customers and enhance your brand awareness. 
  • Expand your geographical presence. Reach and understand new markets without the need for a physical store presence.
  • Develop customer insights. Use research tools and data to build comprehensive and reliable insights into customer behaviour.
  • Deliver customer care and support. Deliver in depth and consistent customer support services with touchpoints both before and after purchase. 

All of the above and more can be utilised by retail businesses to develop and establish a valuable customer experience outside of bricks and mortar stores.

Take it to the customer and deliver experience, information, transaction and support. 

Results

As a result of retailers taking advantage of the opportunities available we are seeing some incredible growth and really positive results for the industry.

On top of the pure demand for such services we are seeing increased conversion rates.

For example Mamas & Papas have been seeing conversion rates of 45-50% on their virtual appointment services with additional revenue gained through other services offered via their Appointedd retail widget.

At Appointedd we’ve had positive results from a number of clients, with one furniture retailer seeing a 92% surge in orders, subsequently allowing them to also expand their team and recruit 300 team members to meet demand.

Levelling up your retail experiences is no longer an optional upgrade for your business.

In order to future-proof your business for 2021 and beyond, they are essential.

Whereas we’ve previously seen a disparity between bricks and mortar and online offerings, services provided by businesses like Appointedd and Go-Instore can help to close that gap and deliver a seamless omni-channel experience for both the business and the customer.

This is an opportunity for you to deliver your service and engage meaningfully with your customers across all channels.

 The high street isn’t dead, it just needs a software update.Level up your virtual retail

Fill out my online form.

Register for £250 off Flash sale

PWA flash sale

Have you thought about the benefits of happy customers on their Smartphone?

Register for future Flash sale DEALS with Maltix

Own and operate a fantastic Progressive Web APP for less

We fill any spare capacity with Flash sales for Linked in followers only


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PWA flash sales
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Business Revolut QR payments

Revolut

Maltix recommends Revolut Business UK and Malta

Revolut Business Priority customer service link below

It’s now easy to accept payments straight away with QR codes.

Not familiar with them?

A QR code is a square-shaped bar code that prompts your customer to an action when they scan it with their phone’s camera.

In your case, it’ll take them to instantly settle up their bill.

Just remember that QR codes are only available on mobile with Merchant Accounts.

Revolut
Revolut business Malta

Start straight away, no additional hardware

Streamline in-person payments with QR codes created straight from your Revolut Business APP.

No need to invest in another piece of kit to cart around!

Take payments touch-free for safety and ease

No more cash or cards in terminals – your customers can make socially-distanced payments

Get paid face-to-face effortlessly

Once you’ve generated the code, show it to your customer for them to scan with their phone.

Here is a recommended banking option from Maltix

Request payments in a few taps

1. Using your Revolut Business mobile app, create a Payment Request and select QR Code

2. Choose the currency, the amount and a description

3. Display the QR code for your customer to scan

4. They can settle up easily with Apple Pay, Visa, Mastercard, or Revolut

Sign up to Revolut business for priority customer service.

Available to Maltese business for the first time 18th February 2021



Hosting 3rd party APPS within a PWA

Stay ahead PWA

Reasons to switch to PWA

Embarking on the journey of a PWA is a determined choice to do business on the Smartphone.

Over 60% of business is now done on the Smartphone.

A decision to specifically address the needs of the Smartphone user is a very smart move


PWA is reliable, fast and engaging
Quick, instant and distributable

So decision made, now what ?

Your PWA functions brilliantly with integral 3rd party APP’s

Here are some examples.

Smart forms that integrate with a CRM

Smart click to call APP telephony that integrates with a CRM

Digital contract and signature APP

Voucher and Coupon redemption APP

SMS APP

CHAT APP

Appointment and booking APP with banking integration


PWA Data collection management
PWA Data collection auto management

The tools for your trade must be integral to your PWA.

Here are some examples.

Limitless free Push notifications

Loyalty Card

Member log in

Membership and subscriptions

E-commerce / WordPress integration

User feed back and vote building

Website wrapper

One stop social account integration

Countdown

Analytics


Hosting your PWA

Negotiating and adding all this functionality is no joke and individually relatively expensive.

Luckily Maltix and partners have done that for you.

All inclusive PWA hosting package 39 sterling per month

PWA support
PWA support and training
onboard for your PWA
Onboard below for FREE
Fill out my online form.

GDPR and client data volunteered from Smartphone

incoming data

What data are we talking about ?

It used to be just email but the world has dramatically changed very quickly because of the needs of the Smartphone user.

Incoming voluntary DATA to manage.

Email, CHAT, Smart form responses, Telephone call recordings, Social media communication, User feedback, Digital signatures, Countdown responses, Vote responses, Digital documents, QR responses, PWA responses, Loyalty cards, E-commerce discount vouchers or coupons, Membership subscriptions, Delegate updates, Diary bookings, Phone text, Booking management, Push notification response, Newsletter responses, Payments, Third party correspondence, SMS responses, RSVP, Brochure responses and probably more besides !


PWA manage my data

GDPR

GDPR was always going to put the fear of God into most small businesses owners

“What if this and what if that”

You have the right information on your website by now surely ?

Stop worrying about it, its done.

The reality of GDPR and the Smartphone

The client volunteers their data and you must manage that data securely.

Not only that.

The client expects you to use their data in the systems you use for A to Z business on their Smartphone.

Their is an assumption you have collated all previous correspondence in their business transactions with you.

And at any time, the client can resume that previous correspondence, even if it’s on a different platform!

Managing client data, no worries

It’s all under secure control and Maltix is here to advise you for FREE.


Sell PWA and consequential data management into your business community. Join Maltix as an independent.

We thought you were competitive ?

property agents
Turn photo to momenzo video with QR
Add professional Momenzo videos to your shop window for FREE

“Estate Agents, Property Agents, Real Estate Agents are non-competitive”


Do you realise just how powerful a Progressive Web App is in your industry ?

We thought you were competitive ?

It would seem you prefer to let the competition over take you !

Get ahead, stay ahead PWA
Stay ahead PWA

Adding video to static window displays on your shop window is just one example

FREE QR window display DEAL included in your new APP order

YES, ignore the pricing on the QR link above, you get 200 QR and fantastic industry specific advice included for an entire 12 month programme !

Listen to the Smartphone generation for extra sales and voluntary data collection.


PWA is a website and an APP in one
PWA is a website and APP all in one

How competitive are you ?

Get ahead stay ahead on your clients smartphone with a new revolutionary APP called a PWA from Maltix

Future options

Connect PWA to QR and CRM Appointedd Momenzo and loads more
PWA connected to CRM gives your control

Fill out my online form.

Sell PWA and consequential data management into your business community. Join Maltix as an independent.


Notifications from PWA

Just sent 1487 notifications directly to 1487 mobile phones

For FREE

1487 Smartphone discount vouchers sent

1487 redeemable vouchers that expire within 5 days

Vouchers that can be redeemed in store or online

Progressive Web APP’s

Buy one today and by next week you can do the same !

12 monthly payments of £83 is one option here


PWA wings
PWA is perfect for the savvy smartphone generation

APP to APP share is defined by these moments

1487 vouchers that can be shared infinitely to anyone else on social media

A PWA is as light as a butterfly on your clients phone

This is why Social Media is your FREE marketing ledger


Lots of other options when you use notifications on your PWA

PWA Look here
Using social media as you distribution ledger
Fill out my online form.

Reinvent your sales and marketing.

PWA reinvent sales

Reinventing sales using your existing core values, but delivered personally.


PWA A to Z business
PWA for sales
PWA is the most advanced smartphone communication device

A PWA is a hybrid website.

Specifically built for the sales and customer service needs of a Smartphone user.

Distributes as quickly as the local gossip.

Progressive, light and loaded with comms with unmatched speed.

Up to 200 x times lighter on the smartphone compared with old native APP’s

Works offline !


PWA reinvent sales


Built specifically for the small smartphone screen

Doesn’t need to be downloaded

As light as butterfly breath for Smartphone memory use

Loaded with world class Smartphone user friendly systems

Including a world class booking system

Integrates with cloud data management systems

Unlimited free personal notifications for deals and promotions

SMS also built in

Acts like a one on one walkie talkie with voice and friendly systems.


2 way communication

Future connection ready

Defaults into action alongside a website URL

Or if you prefer, a PWA is a website in its own right across all devices.

Works offline

Revels in A to Z business in just one place


Reinventing Marketing using your existing core values to encourage Social media share.

Delighted PWA users spread your APP for you on Social Media APP’s

You earn their referral from your customer service immediacy.


PWA
The referral is earned from excellent sales and customer service

PWA customer service
Social Media

A PWA displays all the right signals and reasons for the Smartphone generation.

Embrace Smartphone customer service with a PWA and very happy clients will spread the word for you.


PWA deal prices
PWA build and hosting investment
Book here
PWA support
Book here
Fill out my online form.

Sell PWA and consequential world class cloud data management as an independent partner.

Appointedd

appointedd

The Progressive Web App is a website and APP all in one.

Two for the price of one!

PWA build investment is low.

Conventional website development looks exorbitantly expensive in comparison.

Many Small business people would say prohibitive !

This newly created Google technology enables Maltix to build a website and APP without all the incumbent problems and costs of the Apple APP store.


Development and hosting costs are low.

Maltix concentrate on top of the range third party technologies within wholesale hosting costs.

appointedd
Appointedd is a world class booking system

Appointedd booking systems are just one of many inclusive hosted components within the Maltix PWA.

Large and small enterprise, features and testimony using Appointedd


The Appointedd booking system within the Maltix negotiated hosting package.

Take this 14 day trial and be prepared for an example of world class technology included in your new PWA and Website.

appointedd
appointedd example component free trial


Become a partner and sell PWA with advanced all inclusive 3rd party technology into your business community.